A number of speakers have kindly allowed us to add their presentation material here. Click the link at the bottom of a speaker's description. These presentations have been saved in PDF format and have had video segments removed to reduce the download size.

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David Bennett

Avalon Computer Pals

David Bennett worked in the computer industry from 1958 until his retirement in 1996. He was involved in the design and manufacture of computer systems hardware, later specialising in software systems for manufacturing industries. He was a consultant and president of the UK “Just in Time” group, who worked to improve the manufacturing processes in large companies, such as Hoover, Sony UK, Nissan UK and Sunrise Medical.

After coming to Australia, he joined Northern Beaches Computer Pals as a trainer and soon became involved in the organisation and development of the club. When Avalon Computer Pals was formed, he became a founder member and spent three years as a trainer and member of the committee. David was a Director of ASCCA for five years, two of which he served as vice president.

When relaxing, David puts his tap dancing shoes on and dances with a local dance group in Avalon.

David is MC for the Conference



Nan Bosler AM

ASCCA President

Nan Bosler has been heavily involved in volunteer community work for almost 60 years. She has worked with and for people of all age groups and levels of ability, with particular emphasis on the needs of older people and those with a disability. She is a published author and presents regularly at conferences in both Australia and overseas. She revels in the fact that she is a great grandmother.

Nan is the foundation president of the Australian Seniors Computer Clubs Association and seeks to empower older people by encouraging them to use modern technology.

Welcome and Acknowledgement of Country

A successful conference should pose questions and challenge assumptions. It should open doors and inspire new ideas for the future.



Charlie Brown

Technology Commentator

Charlie Brown is one of Australia's cutting edge commentators on lifestyle technology. He is the technology editor for Channel Nine's Today Show and appears regularly on Nine News and 2GB.

Charlie is able to communicate, educate and inspire a huge audience, without confusing technological jargon. 

Tech Trends and Products


Charlie Brown's website is www.lifeandtechnology.com.au


Alice Cheng

State Inspector – Ergonomics

SafeWork NSW

Alice Cheng is the State Inspector of Ergonomics at SafeWork NSW and has over 10 years of experience in Work Health and Safety. She is currently a registered Occupational Therapist and a Certified Professional Ergonomist. 

Before joining SafeWork NSW, Alice worked in the field of injury management in the insurance sector. Prior to that, she worked in occupational rehabilitation and return to work, managing a broad portfolio ranging from NSW Police to the Department of Education.

Working healthy: How is your computer workstation set up?

This session shares information about staying healthy and safe at work for volunteers, as they perform an essential range of activities across many areas of our communities, including the world of technology. Many volunteers use a computer, but what does their computer set up look like? We often forget the basics to how to set up our computer workstation to suit individual needs.

In this session, we will consider:

  • Who is SafeWork NSW?
  • Does work health and safety laws apply to volunteers?
  • What are the basic tips on how to set up computer workstations?

Alice Cheng's Presentation Slides


Sam Dimarco 

Head of Stakeholder Relations      NBN Co 

Sam Dimarco leads a team that is responsible for managing key stakeholder relationships across industry, business, special interest groups and regional Australia. Sam is also responsible for enabling the nbn™ local team in executing their comprehensive community engagement programs.

Sam is a 25+ year veteran of the Australian telecommunications scene. Having started his career designing and building networks to later focus on marketing, sales and communications, Sam developed a passion for customer experience and product evolution.

See Sam speaking to Nan Bosler


Eric Dunn

Digital Health Manager

Sydney North Health Network 

Eric Dunn has more than 20 years in the technology industry and has worked in diverse areas of information technology from document management to manufacturing, online marketing and digital security, with the last 5 years focussed on Digital Health.

As the Digital Health Manager at Sydney North Heath Network Eric is leading a number of digital health programs including My Health Record Expansion, Secure Messaging Delivery for GPs, Residential Aged Care Facilities and their networks, and digital maturity in the private health sector.

The Digital Health Landscape in 2020
It has been an interesting year for health technologies, Eric will be talking about some of the technologies that have been implemented at the national level, the challenges they represent at the local level and some of what we can expect in the future.

Eric Dunn's presentation slides



Patrick Hines

Learning Specialist

Melody Wong

Service Advisor

Starting his career at Microsoft in 2015, Patrick Hines has become the Sydney flagship Store's most recent Learning Specialist. The Learning Specialist role coordinates and plans the readiness of the Store team for Microsoft's latest products and services and Patrick is thrilled to be sharing his knowledge and passion for educating others, outside of the Store with ASCCA.

Melody Wong is a new and enthusiastic member of the Microsoft Team. She enjoys teaching and empowering people with new skills and abilities to help them do more with what they have. She also enjoys making music and dancing.

Avoiding Digital Fraud and Scams

Learn how to keep your computer clean and safe all by yourself! We will show you handy tips and healthy habits for protecting yourself and your data. This is a practical presentation with many real-life examples to help you avoid common scams, frauds and bloatware.




Judy Elias

President at Manly Computer Pals, Designer, Educator, Broadcaster, Editor of SPLASH

Jessie Hazell

Community Services Rep for Home Instead Seniors Care

Judy Elias is passionate about anything new, innovative and creative associated with technology. Willing to trial everything and anything (within reason)! Taught computer packages at the University of Sydney, Ultimo TAFE, Northern Beaches Community College, Mosman and Sydney Community Colleges. Headed the design department of Pearson Education. In partnership, ran an advertising and sign business. Currently hosting my own chat radio program SNAPSHOT on Radio Northern Beaches along with helping to grow Manly Computer Pals along with helping as editor of a new ASCCA online newsletter initiative called SPLASH focusing on ‘What’s On’ for the cluster of Compals clubs on the Peninsula in Sydney.

Jessie Hazell is the Community Services Representative for Home Instead Senior Care, Sydney North Shore and Northern Beaches. She has worked in the Aged Care industry for the last two years and has a background in media and marketing.

SMART TEC: Gobsmacking chats with Siri, Google Home and Alexa. Your chance to invite them home too!

Ninety percent of Australians want to stay in their own home as they age. Assistive technologies can help people do just that and age in place! High tech assistive technology such as virtual assistants like Siri, Alexa and Google Home can help in countless little ways to make seniors lives easier, safer and more enjoyable helping with everything from basic day to day tasks like medication reminders to helping to maintain connectedness with loved ones.

Smart Homes, Remote Digital Medical Care and devices designed to help reduce risks and increase safety are just a few way that technology can help seniors to age in place. We will be outlining and demonstrating the ways in which these technologies can enhance the lives of seniors and their family, as well as taking a look at the innovative and exciting developments in technologies for our ageing population.

Jessie Hazell's presentation slides



 Jessie Fountain

Community Relations
Australia Post

Jessie Fountain manages community partnerships and programs that align to strategic community priorities at Australia Post, with a focus on digital inclusion and social inclusion. Her programs of work include research, community engagement & consultation, activations & events and community based programs, delivered in partnership with community & charitable organisations, academic institutions and other corporates. She is passionate about building strong relationships between stakeholders to create real impact, and on the weekends can be found outdoors pursuing her other passion as an equestrian coach and rider.

Supporting digital trainers – The Digital Mentor’s Handbook
In 2018 Australia Post partnered with Queensland University of Technology (QUT) to understand more about the role of digital mentors (or trainers) in helping others get online.

To help digital trainers apply the skills and concepts explored in the research, Australia Post and QUT developed - in consultation with digital mentors - a new resource called ‘The Digital Mentor’s Handbook: Eight principles for effective digital mentoring’.

It is hoped that this handbook can help organisations and individuals to develop their skills in assisting others to get online. Come along to hear more about this new resource.

Click here for a PDF copy of the handbook

Jessie Fountain's presentation slides


Kathryn Greiner AO

Kathryn Greiner has had the opportunity to contribute in a wide range of leadership positions in public and private companies, government bodies and non-profit organisations.
Kathryn has had the opportunity to contribute in a wide range of leadership positions in public and private companies, government bodies and non-profit organisations.

Her current portfolio includes Chair Ministerial Advisory Council on Ageing (MACA) providing advice on issues and concerns of older NSW citizens to the NSW Government and Retirement Village Ambassador following 2017 Inquiry into Retirement Villages
Her corporate board experience has been in media, financial services and services provision.

Her professional history has been in Social Work and Early Childhood Services as well as media roles at Radio 2UE and Channel 10. From 1995-2004 Kathryn was an elected Councillor to the Sydney City Council. She is the recipient of an Order of Australia (AO).

Kathryn holds a Bachelor of Social Work (UNSW) Certificate in Early Childhood (Macquarie University) and was awarded a Doctor of Letters (Honoris Causa) from UNSW.

Mrs. Greiner will officially open the 21st Australian Technology Conference for Seniors


Paul Harrop

General Manager PSK Financial Services

Paul Harrop is the General Manager at PSK Financial Services, a role he has undertaken for the past 5 ½ years following a career spanning over 30 years in senior management positions with AXA and AMP in the UK and Australia.

Established in 1969, and with offices in Sydney CBD, Parramatta, Campbelltown and Central coast, PSK today manages over $2 billion of Superannuation and investments and has grown to 35 fully qualified advisers with over 30 support staff, offering a wide range of services focusing on each client’s individual needs and unique goals.

Planning for your best retirement – The importance of Advice

Many Australians understand the importance of financial advice in establishing a plan to meet with their lifestyle and retirement goals.

During this presentation we will take a close look at Australia’s changing retirement landscape and the increasing demands on retirees when planning for their income in retirement. We also take a look at the new Downsizing legislation introduced by a government that recognised that many people were asset rich but yet cash poor and unable to generate an income to afford the lifestyles that they deserve. A session not to be missed.

Paul Harrop's presentation slides



Wayne Hawkins

Director of Inclusion ACCAN

Andres Merlano

Accessible Telecoms Project Officer ACCAN

Wayne Hawkins has been working at Australian Communications Consumer Action Network (ACCAN) since 2010, leading their work in the areas of disability access, emergency services and broadcast access.

Andres Merlano is the Accessible Telecoms Project Officer.

Accessible Telecoms
There has long been an information vacuum about telecommunications equipment and services suitable for people with disability in Australia.

In 2018 ACCAN received a grant from the NDIA to develop a national disability telecommunications information and referral service. The service – Accessible Telecoms – is now providing up-to-date, independent information about mainstream and assistive communications equipment via website, web chat, free-call and SMS.

The service is free and can be used by anyone. It provides a wealth of useful information for anyone who has difficulty using the telephone.

Click here for the Accessible Telecoms website


Rob Kalka

Business Development Manager Connecting Up

What’s a low tech guy like Rob Kalka doing in a high tech charity like Connecting Up?
Whilst keeping up with technology is an ongoing challenge, Rob’s strengths are in enabling growth and improvement in organisations bringing positive change to communities in need.

His career in Australia and South East Asia has included leadership roles in disability services, primary health care, village infrastructure and fair trade. Rob has a deep understanding of not-for-profit (NFP) organisations. ‘Connecting Up’ describes what he does best.

Connecting Up’s purpose is to help other not-for-profits leverage the digital world to solve problems, save money and be more effective. Its relationships with tech companies provide NFP’s with exclusive access to technology software, hardware, events and e-learning webinars at minimal cost.

Connecting Up – Stronger communities through technology
Connecting Up is an Australian not-for-profit organisation that supports over 30,000 not-for-profit organisations with technology products, services, events and e-learning webinars. ASCCA members can benefit from engagement with Connecting Up to build their I.T. capacity.

Rob Kalka's Presentation slides


Brett Levy

ASCCA Marketing Director

Manager of Beyond Intent

Brett Levy specialises in all things digital. He has consulted, designed, planned, built and executed application design and development for companies all over the world. Brett has very strong experience in eCommerce and mCommerce and has worked with all the major banks in South Africa on various projects.

In South Africa, Brett had his own radio show on CliffCentral.com called #Futurology where he discussed all digital and innovative trends and what has, what will and what could be coming in the digital global landscape. He has held the Managing Director role of a few full-service digital agencies where they built websites, planned digital campaigns and built both Augmented and Virtual Reality executions.

He is now the owner of a Digital Solutions Consultancy based in Sydney called Beyond Intent. With over 15 years experience in digital marketing the new venture is positioned to help companies answer their digital questions and solve their challenges whether it be transformation or simply checking if their media or digital properties are working.

Brett is now the host of a weekly podcast on Eagle Waves Radio called TechKnowledgy and he has presented keynotes to top CEOs and CIOs all over the world.

Hackers: the Modern Day Highway Men

We have all heard the stories of hacking and stealing information. Do you fully understand what this actually means and equally what you can do to prevent it? Hacking is a reality and everyone is vulnerable and a potential target. There are steps you can take to protect yourself, because it is really hard to recover after an attack.

The Beyond Intent website https://beyondintent.com.au/

Brent Levy's Presentation slides


Alexander Lynch

Manager of Public Policy

Alexander Lynch works at Google in Sydney, helping Australia realise the potential of technological innovation and Machine Intelligence. Prior to that he worked in strategic reputation and crisis management for some of Australia’s largest companies. He previously worked in the national security community.

Future Proofing Australia's Digital Capability

The Internet does not appear like magic on a phone. Our everyday experience is the product of decades of research delivered through hundreds of billions of dollars worth of physical infrastructure. What should Australia be thinking about as organisations invest in technologies like genetic medicine, precision-robotics and AI?


David McGrath

Chief Digital Officer
Clubs Australia

In 2017, David McGrath became the first Chief Digital Officer for Clubs Australia, the main industry body for more than 2,000 Registered Members Clubs across Australia and New Zealand.
David has been leader in digital technology for more than 20 years, in a career that includes executive roles at IMG, Yahoo!, Telstra, APN News & Media, and Lachlan Murdoch’s Nova Entertainment.

Our Clubs shift to a new Digital Future

Clubs are a key part of Australia’s community and social fabric, providing a key place in the everyday lives of millions of Australians. But, as the world quickly shifts to a new technology-led future, clubs too must adapt so they can continue to thrive in a fast paced world of change. David’s forum will discuss the challenges and opportunities of managing one of the biggest digital transformation projects in the country.



Alex Meaney

Assistant Director, Consumer and Small Business Strategies Branch ACCC

Eti Abdulioglu

Assistant Director, Consumer and Small Business Strategies Branch ACCC

Alex Meaney has a Bachelor of Laws and Master of Information Technology. Alex has been working against scams for almost 5 years across two government agencies, first as a cybercrime intelligence analyst and now in an education and awareness role focused at the ACCC. He has been scammed once (fake concert tickets), very nearly twice (a seemingly legitimate investment opportunity), during that time period, despite his day job.

Eti Abdulioglu has a Bachelor of Laws (Honours), Master of Laws, Bachelor of Business (Accounting) and has been working at the ACCC for over 10 years. Her role in this branch is conducting a range of consumer focused projects that align with the ACCC’s priority areas, educating consumers and businesses about their obligations and rights under the Competition and Consumer Act and the Australian Consumer Law. Eti employs a range of compliance tools, primarily focusing on education, engagement and disruption. Her work includes the administration of the ACCC’s scams work, including SCAMWatch and the scam disruption program. Previously, Eti worked in the Enforcement Division of the ACCC for many years, investigating, preparing and bringing matters to court.

Contemporary scams in Australia

Scamwatch, run by the Australian Competition and Consumer Commission (ACCC), receives around 500 reports of scams from the public every day. Eti and Alex will provide an overview of what scams are affecting Australians the most in 2019, how they work, and what you can do to protect yourself.



Mike Murphy


Mike Murphy was the judge of ASCCA’s annual writing competition for several years. He enjoyed a 50-year career as a writer, including newspaper and magazine writer and editor and reporter for ABC and BBC television news. He has written books for mining companies, Government departments and corporations and speeches for politicians. His short stories have appeared in numerous magazines and anthologies over many years and some have won prizes. In retirement he has written and published two novels and is working on another. He has written a comprehensive history of his own family and has given talks to many organisations on all aspects of writing, including writing memoirs.

Writing A Memorable Memoir
A memoir or life story needs to be more than a sequence of dry facts. It has to tell a story that the reader will want to read. The writer has to think who that reader will be and tell the story that reader wants to hear. This means adding emotions to the people and places that are depicted so that they become alive and their story (your story) becomes memorable.

Mike Murphy's presentation slides

Mike Murphy's Handout



Dr John Selby


Macquarie University

Dr John Selby is a member of the Optus-Macquarie Cybersecurity hub at Macquarie University who studies the spillover effects of the Internet on business, including privacy and cybersecurity issues. He previously worked as a commercial Internet lawyer at King & Wood Mallesons, and as in-house counsel at Telstra. He currently teaches a course on cybersecurity and privacy at Macquarie University.

In 2006, Dr Selby was recognised by the Lowy Institute as one of Australia’s “New Voices in Technology & International Relations. In 2009, he was a Postel Center Fellow at the University of Southern California’s Information Sciences Institute. In 2013, he was appointed as an ISOC-AU Fellow to the United Nations Internet Governance Forum and in 2016, he was a Visiting Professor at the University of Zurich and the University of Oslo.

He is currently a lead investigator on two externally-funded research grants: one educating the public about the risks of identity theft from unauthorized mobile phone porting and the second examining the hacking of platform-based online dispute resolution systems.

Identity-Theft Risks from Unauthorised Mobile Phone Porting

Seniors are particularly vulnerable to identity theft from unauthorised mobile phone porting in Australia. This presentation explores the complex regulatory challenges which have led to these risks and how a team of academics at Macquarie University is developing resources to educate seniors about how they can reduce their exposure to those harms. This research project is funded by a $120 000 grant from ECSTRA

John Selby's presentation slides


David Spriggs

Group CEO, Infoxchange and Connecting Up
Chair, Australian Digital Inclusion Alliance (ADIA)

David Spriggs is the Group CEO of Infoxchange and Connecting Up, a not-for-profit social enterprise with the vision of ‘technology for social justice’. He is passionate about creating a more digitally inclusive society and the role technology can play in improving the efficiency and effectiveness of the not-for-profit sector.

What next for digital inclusion in Australia?
Digital inclusion is based on the premise that everyone in Australia should be able to make full use of digital technologies – to manage their health and wellbeing, access education and services, organise their finances, connect with friends and family, and the world beyond.

While online participation is increasing across Australia, the Australian Digital Inclusion Index shows us that gaps continue to exist between those who are digitally included and excluded. How can we work together to accelerate action on digital inclusion to ensure that no one gets left behind?

David Spriggs' presentation slides



Nan Bosler - ASCCA

Natika Hawes-Wright - SWADE

Jess Wilson - Be Connected

Jennifer Willcox - ASCCA

Three Shades of SWADE ...

ASCCA-SWADE WA continues to provide support to ASCCA affiliated Clubs in Western Australia.
ASCCA-SWADE NT is a successful Capacity Builder grant recipient of Good Things Foundation Be Connected Program, concentrating on the Northern Territory. ASCCA-SWADE NSW is a successful Capacity Builders grant recipient of Good Things Foundation Be Connected Project—Digital Mentoring program, concentrating in New South Wales. A report on the year that was by Nan Bosler, Jennifer Willcox, Natika Hawes-Wright, the driving forces behind the overall project.

GOOD THINGS FOUNDATION - Be Connected program, National Director, Jess Wilson, outlines the program’s goals and achievements, as they come closer to the end of their current term of appointment. She further explains the benefits in becoming a Network Partnered Club, including availability to numerous grants to support the Clubs and their programs as well as provision of online learning resources available free on the Learning Portal together with Digital Mentor training and support.

The SWADE NT presentation



Jennifer Willcox

ASCCA Director

Jenny Willcox was Executive Officer of Walpole Community Resource Centre in WA for almost 20 years. During this time she was, among many other things, a TAFE Lecturer in Computer Studies; editor of the local news Walpole Weekly; and was the driving force behind Walpole CRC rising to the top 10% of CRCs within the WA CRC Network. She has worked with Seniors since 2007 – firstly with the Seniors Computer Club in Walpole, and soon after through her involvement with ASCCA.

Over the last six years Jenny has had close and personal experiences in dealing with deceased estates. It led her to realise there is a very real benefit in planning ahead and compiled a one day Seminar called “Taking Control of your own Hereafter”. There is no greater legacy to leave one’s family than to have all your affairs in order and to provide clear guidelines for those you leave behind.

She is currently the Manager of SWADE – Seniors West Australian Digital Expansion project that has run successfully in WA and is currently running in Northern Territory and is being rolled out in New South Wales. All are delivering the Be Connected concept on behalf of the Australian Government, through Good Things Foundation.

Taking Control of Your Own Hereafter
From the time we are born, there is only one thing that is certain – death. It is never too early to start thinking about your own mortality and how you would like for those left behind to deal with your “stuff” - assets, bank accounts, personal belongings, collectibles, digital assets, subscriptions, utilities, and, if you wish, even down to your funeral.

Jennifer Willcox's presentation slides



Mark Young

ASCCA Volunteer

Mark Young was a primary school teacher for over 30 years and a computer coordinator in two schools. Ever since he began borrowing the school’s Apple IIe in the eighties, he has been dedicated to figuring out these fascinating machines and passing on what he has learnt to others.

Mark has worked at the Australian Seniors Computer Clubs Association (ASCCA) for over 9 years and is still a volunteer there. He has designed and taught courses at the ASCCA office, and provides tech support at the ASCCA office and at events like the Annual Conference. Mark also provides advice for ASCCA clubs on computer issues.

What's so good about Streaming?

Streaming movies, TV series, live sport, music, games, etc has become a digital buzz word in the last few years. Apps like Netflix, Stan, YouTube, Spotify, Apple Music and the TV catch-up apps all use streaming. This talk shows you why you might want to try it.

Mark Young's presentation slides

Mark Young's handout


 Alex Zaharov-Reutt

Alex Zaharov-Reutt

Technology Editor Technology Evangelist iTWire.com

Sydney PCT User Group

Alex Zaharov-Reutt is one of Australia’s most well-known technology journalists, appearing on TV, radio, in print, online and at YouTube. He is the technology editor at iTWire.com, and hosts his own TV technology program at his YouTube page and via iTWire.com. 

Alex makes tech easy, fun, productive and amazing

It’s said Einstein is misquoted stating we use only 10% of our brainpower, but there can be no doubting that many of us use just a tiny percentage of the awesome power afforded to us by our smartphones, tablets, PCs and Macs.

  • Learn about the secret mouse cursor on your iPhone or iPad
  • Learn how to be instantly multilingual
  • See how to convert words into text to type without typing
  • Watch how you can control your computer completely by voice and more, including a range of interesting videos that show science fiction becoming science fact on a daily basis.