Speakers at the 2018 Conference 


Helena Bates

Community Engagement Coordinator


Helena Bates has joined Infoxchange as the Community Engagement Coordinator where she manages events and delivers training for Digital Springboard, a new national program by Infoxchange and Google to help people learn the digital skills they need to thrive in work and life. She has a Bachelor of Social Science and has worked as a community development professional, helping people to achieve a greater connection to their communities. Helena is the recipient of several awards, including “Young Citizen of the Year” and the “Maroondah Employee Safety Award”, bestowed by Maroondah City Council (2003 & 2010 respectively).

Promote your Computer Club using social media delivered by Digital Springboard.
Learn how to build a brand tone of voice and target your Computer Club’s key audiences using social media, and get best practice tips for responding to customer queries and complaints online.
What it covers
• How to establish a brand personality and tone of voice on social media
• How to tailor your brand message to key target audiences
• How to respond effectively to customer queries and complaints on social media
• Communicating key features to your customers online
• Digital tools that can support online marketing

Helena Bates' presentation slides


David Bennett

David Bennett

ASCCA Director

David Bennett  has been a director of ASCCA since 2005. David worked in the computer industry from 1958 until his retirement in 1996. He was involved in the design and manufacture of computer systems hardware, later specialising in software systems for manufacturing industries. He was a consultant and president of the UK “Just in Time” group, who worked to improve the manufacturing processes in large companies, such as Hoover, Sony UK, Nissan UK and Sunrise Medical.

After coming to Australia, joined Northern Beaches Computer Pals as a trainer and soon became involved in the organisation and development of the club. When Avalon Computer Pals was formed he became a founder member and spent three years as a trainer and member of the committee.

David wants to continue working on widening communication between member clubs, using webcam and internet links for interactive participation between member clubs and will allow them to get maximum benefit from their ASCCA membership.

The Battle for Mons

As a young man David was a keen student of WW1 David had the opportunity and resources to collect together a group of WW1 Vets and take them back to their fields of engagement with the Kaiser’s army and to say hello the pals who were left behind, in some foreign field! This he did for 12 years enjoying the hospitality of SHAPE, the interest of The Imperial War Museum, The Commonwealth War Graves Commission and The BBC.

David will share some of the campaign history, personal stories and humorous incidents during his presentation.

David Bennett's Presentation Slides

David is also MC for the Conference



Nan Bosler OAM

ASCCA President

Nan Bosler has been heavily involved in volunteer community work for almost 60 years. She has worked with and for people of all age groups and levels of ability, with particular emphasis on the needs of older people and those with a disability. She is a published author and presents regularly at conferences in both Australia and overseas. She revels in the fact that she is a great grandmother.

Nan is the foundation president of the Australian Seniors Computer Clubs Association and seeks to empower older people by encouraging them to use modern technology.

Welcome and Acknowledgement of Country

A successful conference should pose questions and challenge assumptions. It should open doors and inspire new ideas for the future.


 Jeff Brand

Jeff Brand


Bond University

Professor Jeff Brand is an academic in communication and media with expertise in digital media policy. His research documents audience behaviours, attitudes and demographics and he is the lead author of a decade-long series of studies entitled Interactive Australia. Jeff has received a national Excellence in Teaching Citation for using Minecraft as a Virtual Learning Environment. He serves as Associate Dean for Engagement in the Faculty of Society and Design and Convenor of the Bond University Academic Capacity Building Program.

64 Shades of Grey Matter: Research on Video Games and Ageing Well
Between fake news and violent video games, debates about media in society generate fears of harm. Some research demonstrates we are better, not worse, for having new media. For example, video games have been the subject of intense scrutiny in recent years and a surprise finding is that video games are good for older adults. Of course, there are grey areas in the findings. While playing Nintendo’s Super Mario 64 increases hippocampal grey matter in older adults, “brain training” games have limited long-term benefit. So let’s have fun looking at the research in this 20 minute game, “64 Shades of Grey Matter.”

Professor Brand's Presentation Slides



Allan Burrowes


John Stewart

Both are Senior Trainers at

Computer Pals for Seniors Northern Beaches Inc. 

Allan Burrowes and John Stewart are both Senior Trainers and committee members of Computer Pals for Seniors Northern Beaches having more than 18 years training experience. Both retired Telstra employees and avid users of eBay.

eBay using PayPal
Simplifying and demystifying the process of safety buying online using eBay and PayPal.
In several steps, we will show you the safest way of buying anything on line with confidence and security.
A handout will be given out at the presentation.
Your presenters will answer any questions you may have.

Allan and Johns' Presentation Slides


 Charlie Brown

Charlie Brown
Technology Commentator

Charlie Brown is a leading commentator on the technology lifestyles of Australians.

Charlie Brown is the founder of CN Media, which specialises in helping the world’s best technology brands explain their latest innovations.

Tech Trends and Products


Charlie Brown's website is 



 Simon Cooper

Simon Cooper

Chief Operating Officer


Simon Cooper is the Chief Operating Officer at NEXTDC and is responsible for driving the Company’s data centre design and construction strategy as well as optimising the Company’s operations and business framework functions.  

Simon is a qualified engineer and is well regarded globally for his leadership and experience in the international IT and telecoms industry.

Prior to joining NEXTDC Simon was based in Singapore as Senior Vice President at Tata Communications, responsible for the strategic network development in support of the company’s global portfolio of subsea cables.

The increasing importance of the data centre: Building the platform for the new digital economy

We are living in a new digital society. The proliferation of the creation and increasing reliance on accessing data, and the intelligence we derive from it has changed the way business and individuals’ access and share information. The next few years will see further experimentation with new technologies such as Artificial Intelligence, 5G and Blockchain all of which will drive increased reliance on the data centre. But what is a data centre? And can humans and technology really work in harmony to support the new digital society?

Simon Cooper's Presentation Slides



The Hon Catherine Cusack

Member of the NSW Legislative Council

Catherine Cusack was elected to the NSW Legislative Council (Upper House) in 2003 and re-elected in 2011.

She grew up on a farm in rural NSW and currently lives in Lennox Head. She obtained her economics degree from the University of Sydney and was elected the first ever female State President of the NSW Young Liberals in 1985.

Prior to Parliament Catherine held various policy positions in Government and the private sector, and in 1996 established “Wordsworks” – her own professional writing business with corporate and government clients.

Catherine served on the Opposition front bench for 8 years variously in the Juvenile Justice, Fair Trading and Environment portfolios. In 2011 she was appointed Chair of the Joint Parliamentary Committee oversighting the Ombudsman, and Police Integrity Commission. She has served as Parliamentary Secretary for Tertiary Education and Skills, Parliamentary Secretary to former Premier Mike Baird, Parliamentary Secretary for Education & the Hunter, and is currently Parliamentary Secretary for Digital Inclusion.

Catherine has a background as a professional writer including as a consultant and columnist for the Sunday Telegraph. She is a former Chair of  Commonwealth Women Parliamentarians (Australia Region), former Chair of Australian Rural Health Research Collaboration Advisory Committee, and a Director of the Virginia Chadwick Memorial Foundation (supporting the Great Barrier Reef).

Keynote speaker


Michael Dezuanni

A/Prof Michael Dezuanni 

Digital Media Research Centre, Queensland University of Technology

Amber Marshall 

Dr Amber Marshall

Digital Media Research Centre, Queensland University of Technology

A/Prof Michael Dezuanni undertakes research about digital media, literacies and learning in home, school and community contexts. He is the Associate Director of QUT’s Digital Media Research Centre which produces world-leading research for a creative, inclusive and fair digital media environment. Michael has been a chief investigator on five ARC Linkage projects with a focus on digital literacy and learning at school, the use of digital games in the classroom, digital inclusion in regional and rural Australia, and the use of screen content in formal and informal learning.

Recent projects have focused on how young Australians access, perceive and are affected by the news: http://apo.org.au/node/120076; and he has led the development of the Queensland report for the Australian Digital Inclusion Index. Michael has co-authored and edited three books for leading international publishers and has published forty peer reviewed journal articles and book chapters. From 2010 to 2015, Michael was the expert advisor to the Australian Curriculum Assessment and Reporting Authority (ACARA) for the development of Media Arts for the Australian Curriculum.

Dr Amber Marshall is a Senior Research Assistant at the Digital Media Research Centre where she is helping to progress a national research agenda for digital inclusion. She is currently working on projects relating to assessing digital capability, evaluating digital interventions, and the role of mentors in digital participation.

Amber is an early career researcher focused on digital inclusion in regional, rural and remote contexts. Her passion for this work was fuelled by her experience living in rural and remote Australia (2014-2017), in particular her struggles to stay connected in bush while completing her PhD with the UQ Business School.

To this end, Amber received funding from the Australia Communications Consumer Action Network (ACCAN) to undertake research on digital connectivity on remote cattle stations in Far North Queensland. She partnered with The Cairns Institute (James Cook University) to undertake this work where she is an Adjunct Research Fellow.

Supporting Digital Mentors

Informed by insights from a pilot digital inclusion program with ASCCA called Digital Discovery, Australia Post has commissioned Queensland University of Technology’s Digital Media Research Centre to conduct research into how digital mentors can most effectively help community members to become more socially included by developing real world digital skills. The project will result in the development of a Digital Mentor Toolkit to assist mentors and trainers in the field to provide education and support to digital learners across different communities, including seniors. This Toolkit will be co-designed by and for current digital mentors and trainers, including those involved with ASCCA, alongside digital inclusion researchers.


 John-Mark Edmonds

John-Mark Edmonds

Learning Specialist at Microsoft’s flagship Store in Sydney

John-Mark Edmonds was born and raised in Connecticut in the USA and have been privileged to be part of the original team that opened up the first international Flagship Store. Day to day, I focus on team training and education on the latest that Microsoft can offer, from the newest updates in Microsoft Office, the launch of our new Surface Go or training the team on Mixed Reality through HoloLens. I’m passionate about learning and development, in ensuring our customers in Sydney have the very best experience, and latest resources in Microsoft’s product and services.

Microsoft Windows and Office: Maintaining engagement in technology

Technology continues to evolve at a rate faster than most of us can keep up. Microsoft is working to ensure that we don’t leave anyone behind; from primary school to seniors. John-Mark Edmonds, will be presenting some of the key ways that Microsoft, through the Windows operating system and Office productivity suite are ensuring that we empower people to achieve more.


Sophie Farthing

Sophie Farthing

Senior Policy Adviser

Australian Human Rights Commission


Sophie Farthing works at the Australian Human Rights Commission as a Senior Policy Adviser to Edward Santow, the Human Rights Commissioner. In this role she provides advice and support to the Commissioner in relation to a range of human rights issues and is currently leading the Commissioner’s projects on human rights and technology and the implementation of the Optional Protocol to the Convention Against Torture. 

Human Rights and Technology

The Australian Human Rights Commission is currently undertaking a major project on human rights and technology. As new technology reshapes our world at an unprecedented speed, the Commission will consider both the opportunities and challenges posed by the rapid development of new and existing technologies. In this short speech, Sophie Farthing will outline some of the issues the Commission is considering and how the broader community can get involved.

 Alexander Lynch

Alexander Lynch

Manager of Public Policy


Alexander Lynch works at Google in Sydney helping Australia realise the potential of technological innovation and machine intelligence. Prior to that he worked in strategic reputation and crisis management for some of Australia's largest companies. He previously worked in the national security community.

Artificial Intelligence and Australia

Australia's future will be determined by the actions that we take now. Artificial Intelligence will be as fundamental as electricity, but what is it and what can we do to make sure Australia gets it right.

Alexander Lynch's presentation slides


 Jean Martin

Jean Martin


Volunteer Trainer

Jean Martin has spent an immoderate amount of time learning about the capabilities of computers, especially for graphics and digital photography during the 20 years since retirement as a full-time teacher,  YouTube has been an invaluable resource.  In these years she has also worked in publishing and volunteered as a trainer at various computer clubs.

Google Photos

The main feature of Google Photos is its unlimited free online storage for your ‘High Quality’ images and videos. It also allows you to:

  • Create albums to organize your images online.
  • Edit images – exposure, crop (including to an aspect ratio), stylized filters.
  • Use its Assistant for collage and animated gifs.
  • Search images using Google’s Artificial Intelligence for faces, places and things.
  • Share selected images or massive albums easily.
  • Collaborate with others to pool images and videos of an event.
  • App available for Android and iOS – including automatic backup.

Jean Martin's notes on Google Photos


Apple Workshop

iOS 12

Apple Watch 4

iOS 12 Favourite Features and getting the most out of Apple Watch

In this workshop we’ll share some of the new features in in iOS12 and the new fall feature in Apple Watch Series 4. And then share tips for personalising your iOS devices with features like Siri, Health, Find My Friends, and more for ease of interaction and use. You’ll learn something new for you to use as well as something to share with family and friends.


Gerry Murphy 

Gerry Murphy

Skipper & Video Conferencing Specialist


Pam Richardson

Pam Richardson

Customer Success


Gerry Murphy's passion is to help business people & professionals to leverage this powerful video communications business tool called video conferencing.   Interactive video conferencing is so different to a webinar.   The ability to extend the reach to your members from their clubs and interacting with other clubs at the same time, all learning together,  rather than them having to travel is what the technology allows.  The ongoing support we offer is our point of difference - we just make it happen!  

Our challenge is to identify and serve your needs to ensure great relationships are built, people are benefiting from being able to communicate interactively from anywhere, training opportunities are available not minding where geographically you are placed in Australia or beyond. The underlying video conferencing technology is moving and changing fast. However, the fundamental need to understand and enable the benefits of effective video communications in the various relationships remains constant. 

Pam Richardson joined BeingThere Solutions 5 1/2 years ago in a Customer Success role.  Pam is your ‘go to guru’ to assist you setting up your video conference.  She willingly will share her knowledge about optimising your VC set up.  Pam will train you on the Vidyo Desktop platform software, as well as talk you through the appropriate physical set up e.g a single person HR interview is different to a training session with a presenter and numerous remote sites. Pam will assist with optimising your internet set up and provide information about framing your image and lighting for your calls.   Pam will also provide presenter tips and tricks using this medium.

Pam is a friendly Kiwi who loves to chat, has a sunny disposition and currently resides in Perth with her husband and two teenagers.

Video Conferencing that actually works

BeingThere Solutions with ‘real people-face to face’ support is our point of difference.  As you are aware there is a plethora of video conferencing platforms, but how many of these offer training, support and adoption strategies to ensure a return on investment, budgetary savings, reducing travel and extension of your reach.  Our team is all about sharing our knowledge so that your events happen on time, every time.  Preparation is the key -  we have the process (trialled, tested and proven successful) and knowledge in place to ensure your video conferences are optimised every time!

Screenshots from video conferencing between SWADE locations


David Num

ASCCA Director


Eurobodalla Seniors Computer User Group Committee member 

David Num is a committee member of EuroSCUG (the Eurobodalla Seniors Computer User Group) and a member of their technical subgroup. He has previously presented at ASCCA conferences and is a regular presenter, small group organiser and newsletter contributor at EuroSCUG.
David was introduced to computing in 1968, undertook a years formal training in 1971 and has used it throughout his working life. He eventually became a senior executive in computing at a large Commonwealth organisation where he was responsible for technical aspects, contract negotiations and purchasing. He was fortunate in being invited to speak at many Australian and international conferences on a range of computing issues. David has also held senior executive positions in Forestry, finance, corporate planning, research and training.
David has had a long and active interest in personal computing and new technologies. Using computing as a scientific tool in his early career has given David a pragmatic approach to its use for himself and others. These days he enjoys helping others learn to use computing in ways that meet their needs.

Internet Browsing

One of our most used Apps is our Internet Browser.  I will demonstrate to you a series of tips to help you get more from your browser on both your PC and your tablet/smartphone.  We will cover Tabs/windows, Favourites, Home page(s), History, Navigating easily, using Add-ons, Protections/settings (ad blocking, HTTPS) and Viewing to suit your eyes.



Valerie Smets

Product & Account Manager

Widex Australia 

Valerie Smets obtained a Masters in Audiology at KU Leuven University in Belgium and worked clinically in her home country, gaining experience in all aspects of hearing aid service provision and client management. On arrival in Australia, she worked in a product training and support role with GN Resound, before joining Widex Australia as Wholesale Area Manager for NSW/ Queensland.

WIDEX EVOKE™ – The World’s First Machine Learning Hearing Device

The latest technological breakthrough in hearing delivers real time machine learning to users.  WIDEX EVOKE™ puts the user in control of their listening experience via an easy to use sound comparison app.  Through a few simple steps in selecting sound “A” or sound “B”, the user can find the right sound for them, in real time.  Widex will demonstrate how this complex algorithm is making hearing in difficult situations as easy as selecting your preferred sound preference.

Valerie Smets' presentation slides


 Troy Thomas

Troy Thomas

National Training Manager

Trend Micro Australia

Troy Thomas is the National Training Manager for Trend Micro and has over 30 years' experience in the IT industry. With 12 years' experience with Harvey Norman and 10 years with Trend Micro, Troy has an in depth understanding of the IT landscape, its risks, and how to avoid these risks.

Cybersafety and the latest online threats

Cybercrime continues to generate a growing number of threats to Australians. Trend Micro, a global leader in cybersecurity solutions, will discuss the latest threats plaguing Australians such as ransomware, fake websites and malicious emails, and will provide tips and hints on how to keep yourself safe when you are online and what to keep your eye out for.

Troy Thomas's Presentation Slides


Teresa Tsien

Honorary Consultant, Institute of Active Ageing and Department of Bio-Medical Engineering

Hong Kong Polytechnic University

Teresa Tsien is an Honorary Consultant of the Institute of Active Ageing and the Department of Bio-medical Engineering, Hong Kong Polytechnic University and a visiting lecturer for the MSc in Clinical Gerontology programme at the Chinese University of Hong Kong. She is the former Professor of Practice (Gerontology) of the Department of Applied Social Sciences and Founding Director of the Institute of Active Ageing, Hong Kong Polytechnic University. Teresa has conducted research and published articles and papers on social work and ageing, active ageing, age-friendly city and dementia caregiving.  Teresa is appointed to various government boards such as Social Welfare Department Opportunities for the Elderly Project, Radio and Television Hong Kong, Working Group on the Review of Ordinance and Codes of Practice for Residential Care Homes etc. Teresa serves as the Founding President of Women Initiative for Ageing Successfully, Hon. Secretary of Senior Citizen Home Safety Association, Hon. Treasurer of the Hong Kong Alzheimer’s Disease Association, Convenor of Age Friendly Policy Committee of the Hong Kong Council of Social Service, etc. She also serves as an advisor to 10 non-government organizations. Teresa was awarded the Certificate of Commendation by the Secretary of Home Affairs Bureau in 2017.

Active and Smart Ageing in Hong Kong: The PolyU experience

By 2050, Hong Kong is forecast to rank fifth in the world for cities with the largest percentage of older adults, according to the World Health Organization.  This brings about new challenges as well as opportunities to the baby boomers.  The Institute of Active Ageing (IAA), Hong Kong Polytechnic University (PolyU), is a multi-disciplinary education, innovative research, and evidence-based practice centre which aims to optimize independent and joyous living, and continuous productive contribution for people who are 50+. The model of how IAA empowers older adults through active ageing in three activities: namely, lifelong learning, volunteer work, and encore career at a university setting will be discussed.  The latest Smart Ageing Hub Project will also be introduced.

Teresa Tsien's presentation slides

The accompanying video


 James Wilson

James Wilson
Director, Community Partnerships and Insights
Australian Digital Health Agency 

James Wilson has more than 20 years’ experience working in a range of roles in all levels of government - commonwealth, state and local government - as well as working in the non-government and not for profit sector.

These roles have been at a combination of levels within organisations - including middle and senior management, direct service delivery, policy development, project management and change management across a range of human service areas.  James has the ability to communicate to all levels within an organisation - from the Senior Executive to the end user, client and customer.

James’ experience in human services includes mental health (adult and youth mental health), youth services, behavioural change programs, community education, primary health services, aged and community care as well as disability services.

When James isn’t working, you will either find him riding a bike somewhere off the beaten track, spending time with his family (he and his partner have three girls) or tending his garden.  He also enjoys listening to live music.

How will My Health Record help with Connected healthcare?

This year every Australian will have a My Health Record created for them unless they don’t want to have one.  How will the My Health Record help you in managing your own health care? This session will detail what is the My Health Record, the ways the My Health Record can help you manage your health information, increase health literacy and what security measures have been built into the My Health Record to increase levels of privacy around your health care information.

James Wilson's presentation slides

The My Health Record YouTube Channel


 Mark Young

Mark Young

Club Support


Mark Young was a primary school teacher for over 30 years and a computer coordinator in two schools. Ever since he began borrowing the school’s Apple IIe in the 80s, he has been dedicated to figuring out these fascinating machines and passing on what he has learnt to others.

He was the Technical Officer at the Australian Seniors Computer Clubs Association (ASCCA) for over 6 years and is still a volunteer there. He designs and teaches courses at the ASCCA office, provides tech support for the office computers, at ASCCA events like the Annual Conference. Mark also provides advice for ASCCA clubs on computer issues.

Getting the best from the NSW Transport and Opal Apps

Using the Internet for maps and travel information has made planning a trip much easier. This practical demonstration uses the apps provided by the NSW Government and the lesson material provided by Telstra and the Tech Savvy Seniors program.

One of the great features of these apps is that it allows you to plan connected trips on a number of modes of transport with the ability to set preferences and arrange accessibility support.

These apps work on computers, smartphones and tablets of any brand, so if you have one with you, you can join in. You will receive a full set of notes to take home.

Mark's presentation slides

The Tech Savvy Seniors trainer notes on the Transport Apps


 Alex Zaharov-Reutt

Alex Zaharov-Reutt

Technology Editor Technology Evangelist iTWire.com

President of Sydney PCT User Group

Alex Zaharov-Reutt is one of Australia’s most well-known technology journalists, appearing on TV, radio, in print, online and at YouTube. He is the technology editor at iTWire.com, and hosts his own TV technology program at his YouTube page and via iTWire.com. When he speaks at our ASCCA Conference it is hard to persuade our time-keeper to stop the clock!

Fantastic new technologies and cool tech tips

Alex will take us into the future to look at the amazing technologies of today and tomorrow; from software to hardware, to intelligent assistants, to cool gadgets and more.