Telstra’s 3G Network Shutdown: What You Need to Know 

 The image captures a telecommunications worker in a cherry picker crane performing maintenance or installation work on a tall tower packed with various antennas and communication devices. The tower is situated in a dense, forested area, indicating a remote location. This type of work is essential for maintaining the connectivity infrastructure that enables mobile and wireless communication. The clear sky suggests fair weather conditions, which is typically preferred for such outdoor operations. The image likely represents efforts to upgrade or maintain the network, which could be related to the telecom advancements like transitioning from 3G to 4G or 5G services. 

As part of the technological shift towards more advanced communication standards, Telstra has announced the closure of its 3G network across Australia by 30 June 2024. This change highlights an urgent need for users of older mobile devices to check their phone’s capability, particularly for emergency calls over the 4G network using Voice over LTE (VoLTE) technology. 

Implications for ASCCA Clubs 

This network transition offers an excellent educational opportunity for ASCCA clubs. Here are some ways clubs can help their members during this transition: 

  • Educational Workshops: Organize sessions to educate members about the differences between 3G, 4G, and 5G networks. Explain what VoLTE is and why it’s important for emergency communications. 
  • Device Checks: Assist members in checking if their mobile devices are VoLTE capable and guide them on how to upgrade if necessary. 
  • Tech Support Sessions: Set up help desks where members can bring their devices to ensure they are configured correctly to handle the new technology requirements. 
  • Communication Campaigns: Help members understand the importance of this transition through newsletters, emails, and meetings, ensuring everyone is informed and prepared for the network change. 

Practical Steps for Members 

For members with devices manufactured before 2019, it’s crucial to: 

  • Check the device manual or manufacturer’s website to confirm if the device supports VoLTE. 
  • Visit a local store or contact the retailer for guidance on upgrading to a compatible device. 


The shutdown of the 3G network is not just a technical update but a significant shift that may affect many of our members. By turning this into a learning and support opportunity, ASCCA clubs can play a pivotal role in ensuring all members transition smoothly to newer technologies, maintaining their ability to communicate, especially in emergencies. 

For more detailed information, please visit Telstra’s announcement, for support and resources if you’re in regional areas, check out the BIRRR Australia advocacy website

How to Check If Your Mobile Device Will Be Affected by the 3G Network Shutdown 

To ensure your mobile phone is ready for the transition from 3G to more advanced networks, Telstra has provided a simple way to check your device’s compatibility: 

  • Open your SMS app: On your mobile phone, access your messaging application where you normally send text messages. 
  • Send a text message: Compose a new message with the number 3 as the content. 
  • Send to 3498: Address this message to 3498
  • Await Telstra’s Response: After sending the message, you will receive a reply from Telstra indicating whether your device is compatible with the new network requirements or if you might need an upgrade to maintain access to mobile network services. 

By following these steps, you can easily determine if your device will continue to function properly after the 3G network is discontinued. This method offers a straightforward way for all members to independently verify their phone’s compatibility, ensuring readiness for the upcoming technological shift. 

appears to be a screenshot of a text message on a smartphone. The message content is from Telstra, informing the recipient that their mobile phone, which is an Apple iPhone 14 Pro, is identified in their records and is compatible with the network upgrades happening. It references a 3G checker and notes that the phone will remain compatible once the 3G network is closed on 30 June 2024, indicating that the user will not need to take any further action.