Brett’s Cyber Security 

Qantas Frequent Flyer Points scams: How to protect yourself

With the recent departure of Alan Joyce and the public apology of the new CEO, Vanessa Hudson, one of the first things that they are trying to do is make more Qantas Frequent Flyer Reward Seats available. This equates to two things: 1. People trying to get these seats and 2. people trying to scam you for your points to get these seats (and other cool stuff online).

Qantas Frequent Flyer Points are a valuable commodity, and scammers are always looking for ways to steal them. There are a number of different scams that can target Qantas Frequent Flyer members, so it’s important to be aware of the risks and take steps to protect yourself.

One common scam is to send fake emails or SMS messages that appear to be from Qantas. These messages may offer bonus points, warn you that your points are about to expire, or ask you to click on a link to verify your account information. If you receive one of these messages, do not click on any links or provide any personal information. Qantas will never send you an email or SMS message asking you to log in to your account.

Another common scam is to create fake Qantas websites. These websites may look like the real Qantas website, but they are actually designed to steal your frequent flyer account information. If you are unsure whether a website is genuine, do not enter your login details. Instead, go to the Qantas website directly by typing the address into your web browser.

So to summarise, here are some tips to protect yourself from Qantas Frequent Flyer Points scams:

  • Be wary of any unsolicited emails or SMS messages from Qantas. Qantas will never send you a message asking you to log in to your account or provide personal information.
  • Do not click on any links in emails or SMS messages from Qantas. Instead, go to the Qantas website directly by typing the address into your web browser. 
  • The above applies to most if not all companies you may deal with!
  • Be careful about entering your login details on any website that claims to be the Qantas website. If you are unsure whether a website is genuine, do not enter your login details.
  • Do not give out your Qantas Frequent Flyer account information or your credit card number to anyone over the phone or in an email.

If you think you may have been the victim of a Qantas Frequent Flyer Points scam, you should contact Qantas customer service immediately. You should also report the scam to the Australian Cyber Security Centre (ACSC). (https://www.cyber.gov.au/report-and-recover/report)

Be safe out there.

Brett Levy
Director Marketing