Cyber Safety Alert: Beware of myGov Scam Emails 

Logo of myGov, featuring the Australian Government coat of arms on the left, a black geometric arrow symbol in the centre, and the text ‘myGov’ on the right, all set against a light blue background

In recent weeks, we have seen a troubling increase in the number of scam emails claiming to be from myGov landing in inboxes. These emails are becoming increasingly sophisticated and can appear very convincing, posing a significant threat to our cyber safety. 

These scam emails often mimic legitimate myGov communications, making it difficult to distinguish them from the real thing. The scammers behind these emails aim to steal personal information or install malicious software on your device by tricking you into clicking on links or providing sensitive information. If you receive an email that you suspect might be a scam, here are some crucial steps to protect yourself: 

1. Do Not Click on Links:

Avoid clicking on any links or downloading attachments from suspicious emails. These could lead to fraudulent websites or download harmful software onto your device. 

Silhouette of a person using a smartphone, with their face illuminated by the screen. The background features a digital network with connecting lines and dots, along with small photos of various people appearing around the person, representing connections or social network interactions. The overall color scheme is blue, giving a high-tech and futuristic feel.
Close-up of hands typing on a laptop keyboard. The laptop screen displays a travel booking website with search options for cities or countries, check-in and check-out dates, and the number of people and rooms. The screen shows various destination images, including Buenos Aires, Barcelona, and Lisbon, with colorful search bars and buttons.

2. Verify the Content Independently:

Instead of using any links provided in the email, go directly to the myGov website by typing the URL (my.gov.au) into your browser. Log in to your account to check for any messages or updates. 

3. Check for Official Communication:

myGov typically communicates through your secure myGov inbox. Verify any claims or requests made in the email by checking your myGov account directly. 

Close-up of a pen resting on a form labeled 'PERSONAL INFORMATION.' The form includes fields for 'Name' and other details. The focus is on the pen tip and the word 'PERSONAL' in bold text, highlighting the importance of the information being requested.
A conceptual image showing a hand in a suit reaching through a laptop screen to take a blue credit card from a wallet. The laptop appears to be on a table, and the hand is depicted as if it is coming out of the screen, symbolizing online theft or digital financial transactions.

4. Look for Signs of Phishing:

Be wary of emails with poor grammar, spelling mistakes, or generic greetings such as “Dear User.” Official communications from myGov will usually address you by your full name. 

5. Report Suspicious Emails:

If you suspect an email is a scam, report it to Scamwatch (scamwatch.gov.au) and delete it from your inbox. Reporting helps authorities track and combat these scams.

Close-up of hands holding a smartphone with a login screen showing a padlock icon, username, and password fields, with a 'OK' button. In the background, a laptop with an email inbox visible on the screen is slightly blurred. The image emphasizes online security and the importance of secure login procedures.

Staying vigilant and following these steps can help protect your personal information and prevent falling victim to these scams. Remember, it is always better to err on the side of caution when dealing with unsolicited emails, especially those requesting sensitive information or urging immediate action. 

Stay safe online! 

Additional Resources 

For more information on staying safe online, visit the Australian Cyber Security Centre’s website (cyber.gov.au). 

Stay alert and protect your digital self.